Home Health Care

At Tender Loving Family Care, we never lose sight of the importance of customer service. We have grown to be one of the leading and most respected home care providers in Monroe, Orleans, Ontario, Genesee, Livingston, Wayne, and Wyoming Counties and throughout Western New York.

Medical Care Services

Nurses on call 24-Hours 7-days a Week with  NO Hourly Minimum!

We will meet you at the hospital, skilled nursing facility, assisted or independent living facility to begin the transition from the very beginning. Tender Loving Family Care will provide the proper transportation to the client’s home, making sure all discharge prescriptions are filled and picked up in a timely manner. TLFC will pick-up and deliver appropriate dietary provisions and assist the client in getting settled safely in their home. We will complete any necessary light housekeeping, laundry or meal preparation.

Our services include:

  • Nursing evaluation, direct service, patient teaching, and/or consultation service.
  • Personal Care Aide:  providing services that are related to personal care of patients and specific services under supervision of a registered nurse; also, providing services that are related to extension of therapy to patients under the supervision of a registered therapist.
  • Home Health Aide: providing services that are related to personal care of patients and specific services under supervision of a registered nurse; also, providing services that are related to extension of therapy to patients under the supervision of a registered therapist.
  • Housekeeping /Companionship: provides individual assistance for all outpatient procedures, day surgery and physician appointments. This specific plan of care and time frame is based on the needs of the patient, physician’s orders and the type of procedure, surgery, or appointment one is preparing for.

Non- Medical Services

Our services are professionally managed and are an excellent alternative to self-employed aides so you or your loved one won’t have to accept the responsibilities and liabilities of being an employer. Our companions receive ongoing training and are carefully instructed on the support and special requirements of each individual and family. We will work with you to ensure that your changing needs or those of your loved ones are being appropriately addressed.

TLFC Companion Services provides assistance in hospitals and other facilities when a patient is in need. We can monitor patients’ activities (i.e. ensuring patient stays in bed, IVs remain in place, etc.) and supervise patient through the night, ensuring family members that their loved one is safe when they are unable to be there. Our non-medical services are extensive (see full list below), and are available in hospital and other additional settings.

Let's talk about your loved one

Transportation and Escort

  • Doctor appointments
  • Walks
  • Friends, relatives, social functions
  • Church, other religious functions
  • Entertainment events – Plays, Concerts, and Sports
  • Dry cleaning drop-off/pick-up
  • Grocery shopping
  • Running miscellaneous errands

Companionship

  • Friendly conversation
  • Discuss current or historical events
  • Play games, cards, or other mind stimulating activities
  • Help with hobbies or crafts
  • Rent and play videos
  • Read and discuss books, papers, and magazines

Household Chores

  • Light housekeeping
  • Washing and arranging dishes
  • Taking out garbage
  • Change and wash linens
  • Ironing laundry
  • Make beds
  • Dust furniture
  • Organize and clean closets/cupboards
  • Sweep and wash floor
  • Clean kitchen appliances
  • Sewing or mending assistance
  • Care for houseplants

Home Monitoring

  • Notify family of any changes in health or appearance of client
  • Correspond with and update family on client’s activities
  • Supervise home maintenance
  • Monitor home safety

Meal Preparation

  • Meal planning, preparation, and clean-up
  • Monitoring of diet and eating
  • Record and arrange recipes
  • Grocery shopping
  • Monitor food expirations
  • Clip coupons for shopping

Medication

  • Monitor medication usage
  • Assist in scheduling appointments
  • Pick up prescriptions

Pet Assistance

  • We’ll take your Pet for walks, to the Vet, to the Groomer, etc.
  • Pet sit while you’re away
  • Check-on on feed/walk

Waiting Service

  • We’ll wait for utility company and delivery service (Cable, Phone, Electric, FedEx, UPS, etc.)