Frequently Asked Questions

Yes, we are a licensed home health care provider in the state of New York. Our agency and caregivers are bonded for theft and property damage, and our caregivers have had a thorough background check and completed rigorous training. Our caregivers are also licensed and certified as required by New York state.

Yes. During our assessment the team will provide recommendations for care and you have the options of choosing the care that best suits your needs – long-term or temporary.

In most circumstances, our team has the ability to begin within 24 hours of the assessment visit.

Yes, we provide services 24/7 and our office staff is also available to answer any questions or concerns.

The initial consultation is FREE.  If services are decided upon, there will then be a nursing assessment fee.

Yes. TLFC is a family-owned business and understands that many factors may impact your ability to pay. With that in mind, our team will discuss with you our flexible payment plans and select an option that works best for you. We are also able to assist with billing your insurance company for home care services.

Yes, our team meets with you to complete an assessment and creates a personalized plan of care aiming to ensure you receive the highest quality care. This plan is reviewed frequently and updated as needed. We also aim to coordinate care with other healthcare services.

TLFC staff are available 24/7 to answer your questions and resolve any issues you may be experiencing.

Yes. TLFC aims to ensure that our caregivers are carefully matched to our patients, if for any reason, you are unhappy with the assigned caregiver, we will assign you a new caregiver.

No, you are not required to sign a contract or utilize our services for a set amount of time. We do however, require written notice of your desire to no longer utilize our services.