FAQ — Tender Loving Family Care

Question 1

What types of care does TLFC provide?

Accepted Answer

TLFC provides a comprehensive range of care services including home health care, family type homes, companion care, respite care, care management, and needs assessments. We tailor our services to each client's unique needs.

Question 2

How do I know which type of care is right for my loved one?

Accepted Answer

We offer a free, comprehensive needs assessment to help determine the right level and type of care. Our care managers will work with you and your family to understand your situation and recommend the most appropriate services.

Question 3

Are your caregivers trained and background-checked?

Accepted Answer

Yes. All TLFC caregivers undergo thorough background checks, reference verification, and comprehensive training before they begin working with clients. We also provide ongoing training and supervision.

Question 4

How quickly can care begin?

Accepted Answer

In many cases, we can begin care within 24–48 hours of completing an assessment. For urgent situations, we do our best to arrange care as quickly as possible.

Question 5

What areas do you serve?

Accepted Answer

TLFC serves clients in New York (primarily the greater Rochester area), Florida, and Jamaica. Contact us to confirm service availability in your specific location.

Question 6

Do you accept insurance or Medicaid?

Accepted Answer

We work with a variety of payment options including private pay, long-term care insurance, and Medicaid waiver programmes. Contact us to discuss your specific situation and we'll help you understand your options.

Question 7

Can I change or adjust care services over time?

Accepted Answer

Absolutely. We understand that care needs evolve. We regularly review care plans and can adjust services up or down as your needs change.

Question 8

What if I'm not satisfied with my caregiver?

Accepted Answer

Your satisfaction is our priority. If you're not happy with a caregiver match, we will work quickly to find a better fit. We want every client to feel comfortable and well-cared for.

Frequently Asked Questions