Meet Our Team

Annika T. D’Andrea

President / CEO

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Annika D’Andrea, MBA, LPN, CSNI, CADDCT, CDP is a healthcare and business executive with more than 20 years of experience in the healthcare industry. Annika has a distinguished history of working in hospitals, assisted living facilities and healthcare administrations. For the past 13 years, Annika has led multiple organizations as Chief Executive Officer. A proven healthcare leader, Annika has extensive experience in operations management, strategic leadership, planning, and business development.

Annika is the founder and CEO of Tender Loving Family, Inc., a home healthcare organization, TLFC Child Care and Learning Centers and TLC Virtual Academy, Inc. In her role as CEO she has led all aspects of the organizations’ strategy, growth, expansion, day-to-day management and development. Additionally, Annika is a Certified Alzheimer’s Disease and Dementia Care Trainer, providing training and conducting seminars on Alzheimer’s Disease and dementia care throughout the United States for healthcare professionals to become a Certified Dementia Practitioner (CDP).

Beginning her healthcare career as a Certified Nursing Assistant, Annika worked hard and hone her skills in becoming the transformational, progressive and innovative leader which she is today – always thinking of innovative ways to bring valuable services to consumers. She received her undergraduate degree from Rochester Institute of Technology and completed her Master’s degree in Business Administration from Capella University.

Annika is a Certified Dementia Practitioner, a Certified Alzheimer’s Disease and Dementia Care Trainer and a Certified Super Noggin® Brain Fitness Instructor. She is also a Professional Certified American Red Cross trainer for Cardiopulmonary Resuscitation (CPR) and Basic Life Support. She is a member of the New York State Nurses Association (NYSNA), American Senior Fitness Association, the National Association of Professional Women (NAPW), the Greater Rochester Area Partnership for the Elderly (GRAPE) and the National Notary Association (NNA).

Annika is a passionate healthcare and business leader who always wants to help others and is constantly looking for new ways in which she can positively impact someone’s life.


Kylie Monacelli Gorman

HR Generalist

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With a BS in Communications and Spanish from SUNY Fredonia, Kylie returned to TLFC after exploring careers in broadcast journalism, sales, marketing management, and event coordination. She enjoys dabbling in Property Management, modeling/acting, cooking/baking, and hiking with her rescue beagle.

Princess D'Andrea

HR and Recruiting

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I am incredibly proud to be part of the TLFC Family. My mother demonstrates such compassion for her clients and the families we serve. I have the same innate love and care. We deliver the highest standard of care, through our highly personalized approach. As such, I am committed to recruiting caregivers who are genuine, caring, and kind. 


Erica Farrow

SADP and FTH Program Coordinator

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~Social Adult Day Program (SADP) and Family Type Home (FTH) Program Coordinator~
My Mother will tell you a story about when I was in Nursery School, how I helped one of the boys that attended with me.  Every day he would come in and sit alone and cry, I would stop what I was doing and go sit with him until he calmed down and would get him to join in on the fun. She says ever since then I have been caring for others.
My classmates, my friends, my family, and my extended work family.  In every role I have played in my healthcare career I see my residents and participants as a family and treat them the way I would my own.  I believe in a person-centered care approach to planning and implementing programs.  Adapting to each participant’s needs and strengths, their likes and dislikes, allows everyone to have fun and benefit from the activities.
My Grandmother was my best friend growing up.  She taught me lots of different things and took me along to her Home Bureau meetings.  I have been crafting since I could hold a needle and a paintbrush.  I hold an A.A.S degree in Teacher Education. I am always learning new skills to improve myself and to be able to offer more options in the program.
I have held several positions with TLFC over the years, starting as a PCA, then coming into the office as Scheduling Coordinator and now as the Family Type Home and Adult Day Program Coordinator.  Being the Program Coordinator allows me to combine my creative passions with my purpose to care for others.

Carey D'Andrea

Support Staff

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Terri Monacelli

Chief Operating Officer

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I am proud to be the Chief Operating Officer at Tender Loving Family Care.  I previously worked in other roles at TLFC, including the role of the Agency Administrator. In these times of great challenge and change, I am working diligently as part of an amazing team to bring the very best services to clients and strive to make employees’ work lives enjoyable and rewarding.

My love of caring for people originates from a very young age by observing my own Mother’s diligent care for family members in need.  I am a wife of 33 years to a wonderful husband and mom of a grown son and daughter who are my pride and joy.  Outside of TLFC, I enjoy family gatherings, baking, flower gardening, and hiking with my family and dogs.  Dog and Cat rescue are also very near and dear to my heart.

With my vast knowledge of the operations of Tender Loving Family Care, I will continue to diligently work to fulfill the mission, vision, and values set forth.


Marissa Haughton

Administrative Support and HR Generalist

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I am honored to be a part of Tender Loving Family Care.

What I mostly enjoy here at TLFC is that everyone shares the same vision and is dedicated to the mission.

To care for those who once cared for us is one of my highest honors that’s why I am committed to helping our clients and caregivers.

I truly appreciate being apart of this amazing team.


Gail Kendig

Marketing/Recruiting-Community Liaison

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Terri-Ann Graham

Marketing Manager & Technical Support

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I have over 10+ years working in the Marketing industry and 5+ years working in the Digital/Social Media field. I am happy to be a part of the TLFC team and proud to use my skills to help Tender Loving Family Care’s continued growth and success. Working for TLFC is one of the most rewarding and exciting positions I have ever held.


Karen Frost

Director of Nursing and Consumer Contact

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Karen A. Frost RN, MSN, FNP-BC is currently the supervising Director of Nursing and consumer contact with Tender Loving Family Care in Webster, NY. Karen has over 20 years experience in business management, media relations, and marketing in the Home Care Nursing field. Previously her home care role included Director of Clinical Services and Branch Manager with marketing, sales and business management requirements at a local home care agency in Rochester NY. Karen is currently a NYS Advanced Care Planning Facilitator, certified in Culturally Competent Nursing and NYS certified UAS, PRI and Screen certified among many other various training and skills as a Family Nurse Practitioner. 

Karen obtained her Licensed Practical Nursing degree from Rochester School of Practical Nursing in 1996. She then started her nursing career at a local Nursing Home and a rural primary medical office. Karen obtained her Associates degree in Nursing from Genesee Community College in 2009, where she volunteered at many local outreach programs including migrant worker camp programs. Karen obtained her Bachelor’s of Science in Nursing in 2008 at Roberts Wesleyan College in Rochester, NY, with a focus on adult and elderly outpatient programs and mental health outreach within the community. Recently she obtained her RN, Master of Science degree from D’Youville College in Buffalo, NY and board certified as a Family Nurse Practitioner as of February 2020. 

Karen has been very active within her nursing career with health care promotion and patient advocacy in the rural areas of Western NY.  Most recently, she has worked tremendously with the underserved community in the inner city areas in Buffalo, NY, educating, treating and promoting health and well being utilizing a Holistic Approach. In the past few years, aside from her onsite clinical training, she has provided oversight and supervision to the clinical department in home care, including occupational health management, case management, quality improvement, supervision of professional and paraprofessional management, and clinical staff. Karen works directly within a team of professionals to collaborate for best practices in patient care.


Natalee Gorousingh

Support Staff

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Jodi Engert

Schedule Manager

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I started my career at TLFC 8 years ago as the Office Manager.  Since then, I have held many roles throughout the agency.  Working with a dedicated team of office staff members as well as our compassionate and dedicated team of caregivers striving to care for our community members, really has touched my heart and in many ways changed me forever.  

Our caregivers are the most caring and selfless people I have ever met and I am very proud to be a part of the Tender Loving Family Care team.  I will continue to strive to ensure integrity, be dedicated and loyal to the mission of TLFC. Here, I am home!

I have 2 grown children, and 6 grandchildren, our pets Presley a Black Lab and Sneaky Pete, a Green Cheeked Conure. I enjoy a variety of activities such as gardening, painting, spending time with my family and friends, and fires by the lake.  


Rebecca Nettnin

Administrative Support Manager

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I have always enjoyed the academic realm, which has created passions for reading, writing, and lifelong learning that continue to shape my life choice and successes. But most importantly, my faith in God is the foundation for my greatest passion, which is to serve others. 

While working at various jobs, I earned my Master’s degree in Education, after which I held a teaching position for several years. I then decided to stay home with my two young sons and manage my husband’s business. Every job and life experience provided many opportunities for growth and service.

However, after returning to the workforce years later, it became clear that I desired a more fulfilling work role where I could serve those truly in need. I never thought I would find it at this stage of the game, but Tender Loving Family Care had a place for me. Every skill and lesson learned from the past has prepared me for this role, and it is amazing! 

My passion for serving now extends to promoting the mission of this agency so that more lives can be touched. It is a privilege and joy to belong to this wonderful family, where all members share a passion for service and practice the highest levels of caring and integrity.  



Leah Curran

Learning and Childcare Center Director

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Ms. Leah started working at TLFC in October of 2016 as our Pre-K teacher. Then she moved on to help us open the Holley Kid Cove Center as the Director. 

She is currently the Director at our Brockport Center and helps to oversee the new Latch Key Program at Holley Elementary School. Previously, she owned and operated her own photography business in the Mid-Hudson Valley area of New York for over 15 years before pursuing her childhood dream of being a teacher.

While raising her own growing family she earned her Bachelor’s degree in Education, with a major in English Language Arts and her Master’s Degree in Special Education.​


Lydia Krupenya

Registered Nurse

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Lydia Krupenya graduated from St. John Fisher college with her bachelors in nursing. 


Merdel O'connor

Payroll Manager

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Working at tender loving family care has been a rewarding experience. We are family, and everyone here is passionate about helping each other.

What I like the most about working here, is that I truly get to make an impact on the lives of the clients I serve. I also get to be supportive to our caregiving staff.

I am truly blessed to be a member of this amazing family!


Marney D'Andrea

Office Dog

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My name is Marney D’Andrea. The day my fairy godmother texted my mom a picture of me, was the start of the greatest gift I could have hoped for. I had no idea what life had in store for me, but from where I was sitting, it looked pretty good. I met my new home family and now it was time for the job interview. I was notified by the CEO, (my Mum) that a position was open at her office and she would bring me in for a meeting. I would have to meet the canine specifications and could be able to land a position as “Office Dog”.

On the day of the meeting I had a bath, combed my-coat and put on a clean collar. When I entered the office I was extremely nervous and had to take a good few slurps of water before I was ready.  Soon, I was shaking hands/paws with the office employees and awaited the verdict. My concerns were slowly disappearing as Mum (the CEO) first of all mentioned my professionalism and diligence in ensuring tasks get done to a high standard. She then went on to mention how I provide a friendly meet and greet service and extend a warm welcome to all visitors, which was great to hear and that I should continue to practice doing this Gently.  For me there is always a lot of focus on “Gently”.

I understand that the job market for Office Dogs is extremely competitive and those who manage to gain employment do so through personal connections. Some humans may not understand tail language and also might think I would be a disruptive addition to the team. In fact I, personally, am the complete opposite: conscientious, friendly, approachable and only a little bit rambunctious on occasion.

I’m not perfect; I have a little “lapses in judgment”, such as when I took my Mum’s lunch off her desk thinking she wanted me to have it, or when I confiscate items from the trash thinking it should be mine. Sometimes I accidentally lay on Mum’s file pile thinking that is where she wants me for my belly rubs. These were completely deliberate as far as I am concerned, but it was all going so well, I wasn’t going to let on. I will just have to be more stealth-like in future.

In my current role I also have an extremely generous benefits package including daily treats, quiet sleeping areas and flexible working schedule. It would certainly be difficult to negotiate this with any future employers.

The thought of not being able to continue my job would be unthinkable…

So, Mum, just know you have a loyal employee in me…

Love Marney…..